Pet Safety & Essentials

Most items can be returned within 14 days of receiving your order. Please contact us before returning an item so we can provide the correct return instructions.

For change-of-mind returns, customers are normally responsible for the return postage cost. If an item is faulty, damaged, incorrect or not as described, please contact us and we will help resolve the issue.

See our Returns & Refunds Policy for full details

Certain products may be excluded from change-of-mind returns where permitted by law, including personalised goods, perishable items and certain sealed hygiene products once opened.

Where an exclusion applies, this will be made clear before purchase.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Most orders are expected to arrive within approximately 2 to 8 working days.

Once your order has been dispatched, you may receive an email with tracking information where tracking is available.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays or other circumstances outside our control.

Our products are sourced from a range of suppliers and manufacturers. Manufacturing and fulfilment locations may vary by product. Where specific origin or fulfilment information is relevant, this will be shown on the product page where available.