Privacy policy

Last updated: 14 September 2026

Paw Station respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you:

visit pawstation.uk;
purchase a product;
create or use a customer account;
subscribe to marketing;
contact us;
submit a review; or
otherwise interact with Paw Station.

Who we are

This Privacy Policy relates to the Paw Station online store at:

pawstation.uk

Business contact details:

Paw Station
8 Bradford Road
Leeds
LS6 2SE
United Kingdom

Email: pawstation@pawstation.uk
Telephone: 0113 873 0332

For the purposes of applicable data protection law, Paw Station is the data controller of personal information processed for the operation of the store, except where another organisation acts as an independent controller for its own processing.

Information we collect

Depending on how you interact with Paw Station, we may collect personal information including:

your name;
billing address;
delivery address;
email address;
telephone number;
account information;
order information;
products purchased;
marketing preferences;
customer-service correspondence;
reviews or other content you submit;
returns and refund information; and
other information you voluntarily provide.

We may also automatically collect technical information including:

IP address;
browser information;
device information;
cookie identifiers;
website activity;
referral information; and
interactions with our website.

Payment information

Payments are processed through Shopify and/or third-party payment providers.

Paw Station does not normally receive or store your complete payment-card details where those details are handled securely by the relevant payment provider.

How we collect information

We may collect information:

directly from you;
automatically through our website;
through Shopify;
from payment providers;
from delivery and fulfilment providers;
from fraud-prevention services; and
from other service providers used to operate Paw Station.

How we use your information

We may use personal information to:

process and fulfil orders;
process payments;
arrange deliveries;
send order and delivery updates;
process returns and refunds;
provide customer support;
maintain customer accounts;
respond to enquiries;
prevent fraud and misuse;
protect our website and systems;
improve Paw Station and our products;
analyse website and store performance;
understand how customers interact with the store;
maintain accounting and business records;
comply with legal and regulatory obligations;
establish, exercise or defend legal claims; and
send marketing communications where permitted.

Lawful bases for processing

We process personal information only where we have an appropriate lawful basis.

Depending on the circumstances, this may include:

Contract

We may process information where necessary to enter into or fulfil our contract with you.

This includes processing required to:

accept and fulfil an order;
take payment;
arrange delivery;
process a return; or
provide relevant customer support.

Legal obligation

We may process or retain information where necessary to comply with applicable legal, accounting, tax or regulatory obligations.

Legitimate interests

We may process information where reasonably necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

These interests may include:

preventing fraud;
protecting our systems;
operating our business;
improving our website and services;
analysing store performance; and
handling appropriate administrative activities.

Consent

We may rely on your consent for certain processing activities where appropriate.

This may include certain:

marketing emails;
marketing messages;
advertising technologies;
analytics technologies; and
non-essential cookies.

Where we rely on your consent, you can withdraw that consent.

Email marketing and welcome discounts

You may choose to subscribe to Paw Station marketing, including through offers such as:

10% off your first order when you join the Paw Station email list.

Where you sign up, we may use your email address to send:

your welcome discount;
promotional offers;
new product announcements;
Paw Station news;
product recommendations;
seasonal promotions; and
other relevant marketing.

Joining the mailing list is optional.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

You can also contact us:

Email: pawstation@pawstation.uk
Telephone: 0113 873 0332

Unsubscribing from marketing will not stop essential service communications such as order confirmations, delivery information or responses to customer-service enquiries.

We will only send electronic marketing where permitted under applicable UK data protection and electronic marketing rules.

Cookies and similar technologies

Paw Station and our service providers may use cookies and similar technologies.

These technologies may be used to:

operate the website;
maintain your shopping basket;
remember preferences;
provide customer accounts;
protect against fraud;
maintain security;
measure website usage;
understand customer behaviour;
improve our services; and
provide advertising and marketing functionality.

Strictly necessary cookies may be used without consent where legally permitted.

Where consent is legally required for non-essential cookies or similar technologies, we will provide appropriate controls for you to accept or reject them.

Shopify

Our ecommerce store uses Shopify to provide ecommerce infrastructure and related services.

Shopify processes certain personal information in order to provide those services.

Information may therefore be processed by Shopify and its service providers in accordance with applicable data protection requirements and Shopify's own privacy practices.

Other service providers

We may share information with organisations that help us operate Paw Station.

These may include:

Shopify;
payment processors;
delivery companies;
fulfilment providers;
email and marketing services;
fraud-prevention providers;
analytics providers;
hosting and technology providers; and
customer-support platforms.

We only share personal information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.

Legal disclosures

We may disclose personal information where reasonably necessary to:

comply with applicable law;
respond to a valid court, regulatory or law-enforcement request;
investigate suspected fraud;
protect customers;
protect our legal rights;
maintain the security of Paw Station; or
establish, exercise or defend legal claims.

Information may also be transferred as part of a legitimate business sale, merger, restructuring or transfer where permitted by law and subject to appropriate safeguards.

International transfers

Some service providers used by Paw Station or Shopify may process personal information outside the United Kingdom.

Where applicable, personal information will be transferred using an appropriate mechanism permitted under UK data protection law.

This may include recognised adequacy arrangements, contractual safeguards or another legally permitted transfer mechanism.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may be retained for longer where necessary for:

accounting;
taxation;
fraud prevention;
regulatory compliance;
dispute resolution;
warranties;
legal claims; or
other legal requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or otherwise appropriately dispose of it where applicable.

Security

We take reasonable technical and organisational measures designed to protect personal information against:

accidental loss;
misuse;
unauthorised access;
unauthorised disclosure;
alteration; and
destruction.

However, no internet-based system or electronic storage method can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law may provide you with rights including the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing;
receive certain personal information in a portable format;
withdraw consent where processing relies on consent; and
object to direct marketing at any time.

To exercise your rights, contact:

Email: pawstation@pawstation.uk
Telephone: 0113 873 0332

We may need to verify your identity before completing certain requests.

Complaints

If you are concerned about how Paw Station handles your personal information, please contact us first so that we can investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.