Shipping policy

Last updated: 14 September 2026

This Shipping & Delivery Policy explains how orders placed through pawstation.uk are processed and delivered.

UK delivery

Paw Station delivers to eligible addresses throughout the United Kingdom.

Standard UK delivery is free for eligible orders, as displayed on our website and during checkout.

Any delivery restriction or additional delivery charge that applies to an order will be clearly displayed before you complete your purchase.

Delivery estimates

Most Paw Station orders are expected to arrive within approximately 2-8 working days, unless a different delivery estimate is displayed on the individual product page.

Some products may have a faster estimated delivery period.

Where a specific delivery estimate is shown on a product page, that estimate applies to that product.

Delivery times are estimates rather than guaranteed delivery dates unless we specifically agree a guaranteed delivery date with you.

Working days normally exclude Saturdays, Sundays and UK public holidays.

Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable UK consumer law.

Order processing

We aim to process orders as quickly as reasonably possible.

After placing your order, you should receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, you may also receive a dispatch confirmation and tracking information where tracking is available.

Please ensure that the contact and delivery information supplied when placing your order is correct.

Fulfilment and delivery partners

Paw Station works with a number of fulfilment and delivery partners.

The fulfilment location and delivery route may vary depending on the product or variant ordered.

UK deliveries may be handled by established delivery providers including Royal Mail and Evri, depending on the product, fulfilment route and delivery location.

Other suitable delivery providers may occasionally be used where required.

The delivery provider used for your order may be shown in your dispatch confirmation or tracking information where available.

Where product-specific fulfilment information is displayed on our website, it should reflect the applicable fulfilment route for that product or variant.

Orders containing multiple products may occasionally be fulfilled from different locations or delivered in separate parcels.

Tracking

Where a tracked delivery service is used, tracking information will normally be provided after dispatch.

Tracking information may take some time to update after a parcel is initially collected or accepted by the delivery provider.

The tracking information provided will normally identify the relevant delivery provider and allow you to follow the progress of your parcel.

Not every delivery service provides the same level of tracking information.

Delivery delays

Although we aim to meet the delivery estimates displayed on our website, delays can occasionally occur because of circumstances outside our reasonable control.

These may include:

courier or postal disruption;
severe weather;
public holidays;
unusually high demand;
transport disruption;
operational disruption affecting a fulfilment or delivery provider; or
other unforeseen logistics issues.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

If you are concerned about the status of an order, contact us:

Email: pawstation@pawstation.uk
Telephone: 0113 873 0332

Incorrect delivery information

You are responsible for providing accurate delivery information when placing your order.

Please check your:

name;
house number or building name;
street;
town or city;
postcode;
email address; and
telephone number

before completing checkout.

If you notice an error after placing your order, contact us as quickly as possible:

Email: pawstation@pawstation.uk
Telephone: 0113 873 0332

We will try to correct the information before dispatch, but we cannot guarantee that delivery details can be changed once an order has entered the fulfilment or delivery process.

Missed deliveries

If a delivery provider is unable to complete delivery, they may:

attempt delivery again;
leave instructions for rearranging delivery;
deliver the parcel to an appropriate collection point; or
leave the parcel in an authorised safe place.

Please follow any instructions provided by the relevant delivery provider.

Parcels marked as delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

around your property;
any nominated safe place;
with other members of your household;
with neighbours where appropriate; and
any delivery photograph or information provided by the delivery provider.

If you still cannot locate the parcel, please contact us and we will help investigate.

Lost parcels

If you believe your parcel has been lost or tracking has not updated for an unreasonable period, contact us:

Email: pawstation@pawstation.uk
Telephone: 0113 873 0332

We will investigate the delivery with the relevant delivery provider and work with you to resolve the issue.

Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

your order number;
details of the damage;
photographs of the affected product where possible; and
photographs of the packaging where relevant.

Please keep the packaging until we confirm whether it is required for the investigation.

Your statutory rights in relation to faulty or damaged goods are not affected.

Multiple-item orders

Where your order contains multiple items, those items may occasionally be processed or delivered separately.

Where this happens, you will not be charged additional standard delivery fees unless an additional charge was clearly displayed and agreed before purchase.

You may receive separate dispatch confirmations or tracking details for different parcels within the same order.